RETURNS POLICY
DOMESTIC (Australia wide)
We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept return of the merchandise within 14 days of your receipt of the order. Returned merchandise should be unworn and in its original condition including tags. Customers will be responsible for shipping and handling charges for any returns. Please note that there are NO REFUNDS on purchases.
To return merchandise for a replace item or credit voucher , please send by registered mail to:
Terrace Men
PO Box 1215, Fremantle, WA 6959 , Australia
Please include a copy of your packing list as proof of purchase and make a note of the reason for your return. Please allow 10 working days from the receipt of your return. You will be advised by email when a replacement item or credit voucher will be posted.
INTERNATIONAL (Rest of the world)
If you are unhappy for any reason, we will gladly accept return of the merchandise within 14 days of your receipt of the order. Returned merchandise should be unworn and in its original condition including tags. Customers will be responsible for shipping and handling charges for any returns.
To return merchandise for a replacement item or credit voucher, please email us at tm@duralholdings.com for authorisation, then send by tracked post to:
Terrace Men
PO Box 1215, Fremantle, WA 6959 , Australia
Please include a copy of your packing list as proof of purchase and make a note of the reason for your return. Please allow 10 working days from the receipt of your return, you will be advised by email when your replacement item or credit voucher will be posted.
FAULTY GARMENTS
In the unlikely event that an item is faulty, please accept our apologies.
We ask that you kindly post it back to us with the reason for your return clearly noted so that we can assess the problem. If an item is faulty, we will send you a replacement if the relevant style is in stock and if not we will arrange a refund including all delivery charges. As we will refund the cost of sending the item back to us please include a copy of your postal receipt.
NOTE: Items must be washed as per the instructions provided on the care label. Products washed incorrectly will not be considered faulty.
DOMESTIC (Australia wide)
Please send by registered mail to:
Terrace Men
PO Box 1215, Fremantle, WA 6959 , Australia
INTERNATIONAL (Rest of the world)
Please email us at tm@duralholdings.com for authorisation, then send by tracked post to:
Terrace Men
PO Box 1215, Fremantle, WA 6959 , Australia